Return & Refund Policy

Last Updated: September 18, 2026

At Zenvmart, we want our customers to have a positive shopping experience. This Return & Refund Policy explains when products may be returned, exchanged, or refunded.

By placing an order through https://zenvmart.com/, you acknowledge and agree to the terms of this policy, subject to any rights provided by applicable law.

1. Return Window

Unless otherwise stated on the product page, eligible products may be returned within 30 days of delivery.

To qualify for a return, the product generally must be:

• Unused

• In its original condition

• In the original packaging, where applicable

• Complete with all accessories, parts, manuals, and documentation

• Accompanied by proof of purchase or order information

Certain products may be subject to different return conditions, which will be disclosed on the applicable product page or at checkout.

2. Products That May Not Be Eligible for Return

For health, hygiene, safety, or product-quality reasons, certain products may not be eligible for return.

These may include:

• Opened or used pet food

• Opened treats or consumable products

• Personalized or customized products

• Products marked as final sale

• Products damaged through misuse

• Products that cannot reasonably be resold for health or safety reasons

• Gift cards, where applicable

• Digital products, where applicable

Additional product-specific restrictions may be displayed on the applicable product page.

Nothing in this policy is intended to limit any non-waivable consumer rights under applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive:

• A damaged product

• A defective product

• The wrong product

• A materially different product from what you ordered

• A product missing necessary parts

please contact us as soon as possible after delivery.

We may request photographs, videos, order information, or other reasonable documentation to evaluate the issue.

Depending on the circumstances, we may provide:

• A replacement

• A replacement part

• An exchange

• A refund

• Another appropriate resolution

4. How to Request a Return

To request a return, contact us at:

Email: [INSERT RETURN/ CUSTOMER SERVICE EMAIL]

Please include:

• Order number

• Customer name

• Product name

• Reason for return

• Photographs, if applicable

• Any additional information reasonably necessary to process the request

Do not send products back to an address unless Zenvmart has provided return instructions.

5. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise covered by an applicable legal requirement, the customer may be responsible for return shipping costs.

If the return is due to a Zenvmart error or a defective/damaged product, we may provide return shipping instructions or otherwise cover reasonable return shipping costs, subject to verification.

6. Refunds

Once an eligible returned product has been received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will generally be issued to the original payment method.

The amount refunded may depend on:

• Product eligibility

• Condition of the returned product

• Applicable shipping charges

• Applicable discounts or promotions

• Whether the order was partially returned

Where required by applicable law, refunds will be processed within the legally required timeframe.

7. Refund Processing Time

After a refund is approved, the time required for the refund to appear in your account may vary depending on the payment provider or financial institution.

Zenvmart does not control the processing time of your bank, credit-card issuer, or other payment provider.

8. Exchanges

Where available, eligible products may be exchanged for another product or replacement.

Exchanges may be subject to inventory availability.

If the requested replacement is unavailable, Zenvmart may provide another available resolution, including a refund where applicable.

9. Sale and Promotional Items

Products purchased during a sale or promotional campaign may be subject to specific return conditions.

Any material restrictions applicable to a promotional or sale item will be disclosed before or at the time of purchase.

10. Refused or Undeliverable Packages

If an order is returned to Zenvmart because of:

• An incorrect address

• An incomplete address

• Customer refusal

• Failure to accept delivery

• Failure to collect a package

the customer may be responsible for applicable shipping or return-to-sender costs.

Any refund will be handled according to the circumstances and applicable law.

11. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

We will attempt to accommodate cancellation requests before the order is processed or shipped.

Once an order has shipped, it may no longer be possible to cancel it and the customer may need to follow the return process.

12. Non-Delivery and Shipping Delays

If Zenvmart cannot ship an order within the promised timeframe, applicable federal law may require us to notify the customer of the delay and provide the opportunity to cancel the order for a refund of applicable amounts paid for unshipped merchandise.

13. No Unauthorized Returns

Products returned without prior authorization or without following the applicable return instructions may be delayed in processing or may not qualify for a refund.

Please contact us before sending any return.

14. Legal Consumer Rights

This Return & Refund Policy does not limit any rights that cannot legally be waived under applicable federal, state, or local law.

Return and refund requirements can differ between states. For example, California has specific requirements concerning retailers' disclosure of limited or no-refund policies.

15. Changes to This Policy

Zenvmart may update this Return & Refund Policy from time to time.

Changes will be posted on this page with an updated "Last Updated" date.

16. Contact Us

For return or refund questions:

Zenvmart
Legal Business Name: [INSERT LEGAL BUSINESS NAME]
Email: [INSERT RETURN/CUSTOMER SERVICE EMAIL]
Phone: [INSERT PHONE NUMBER]
Business Address: [INSERT BUSINESS ADDRESS]