Shipping policy

Shipping Policy

Last Updated: September 18, 2026

Thank you for shopping with Zenvmart. This Shipping Policy explains how we process, ship, and deliver orders placed through https://zenvmart.com/.

Zenvmart primarily serves customers in the United States.

1. Order Processing

Orders are generally processed after payment has been successfully received and the order has been confirmed.

Orders are typically processed within 1–3 business days, unless otherwise stated on the product page or at checkout.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

Processing times may be longer during:

  • Major holidays

  • Promotional periods

  • Product launches

  • High-volume sales periods

  • Unexpected supply or fulfillment disruptions

If an item has a different processing timeframe, the applicable timeframe will be communicated on the product page or during checkout.

2. Shipping Time

Estimated delivery times are provided at checkout or on the applicable product page when available.

Unless a different timeframe is clearly stated, customers should consider shipping estimates to be estimates rather than guaranteed delivery dates.

Actual delivery times may vary because of:

  • Carrier delays

  • Weather

  • Holidays

  • Incorrect or incomplete addresses

  • Customs or governmental delays

  • High shipping volumes

  • Other circumstances outside our reasonable control

We will make reasonable efforts to ship orders within the timeframe communicated to customers.

For U.S. online orders, federal rules generally require sellers to have a reasonable basis for advertised shipping times. If no shipping timeframe is stated, the FTC's Mail, Internet, or Telephone Order Merchandise Rule generally requires shipment within 30 days.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is submitted.

Any promotional free-shipping offer will be subject to the conditions stated in the applicable promotion.

4. Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

Please carefully review your:

  • Name

  • Street address

  • Apartment/unit number

  • City

  • State

  • ZIP code

Zenvmart is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.

If you notice an address error immediately after placing an order, contact us as soon as possible. We will attempt to update the address before shipment, but we cannot guarantee that changes can be made after an order has entered processing or been shipped.

5. Tracking Information

When tracking information is available, it may be provided to the customer by email or through the customer's account.

Tracking information is provided by the applicable shipping carrier. Zenvmart is not responsible for inaccuracies or temporary interruptions in carrier tracking information.

6. Lost, Stolen, or Missing Packages

If tracking information shows that an order has been delivered but you cannot locate the package, please:

  1. Check around your delivery location.

  2. Check with household members, neighbors, building management, or other persons who may have received the package.

  3. Contact the shipping carrier.

  4. Contact Zenvmart if the package cannot be located.

We may assist with carrier investigations where appropriate.

If a package is confirmed as lost in transit, we will work with the customer and carrier to determine an appropriate resolution.

7. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

We may request:

  • Photographs of the package

  • Photographs of the damaged product

  • Order number

  • Shipping information

  • Other information reasonably necessary to investigate the issue

Please do not dispose of damaged packaging until we advise you that it is no longer needed.

8. Delayed Orders

If we learn that an order cannot be shipped within the timeframe originally promised, we will provide an updated shipping estimate when required.

Where applicable under federal law, customers will be given the opportunity to consent to a delay or cancel the order for a refund of the applicable amount paid for the unshipped merchandise.

9. Pre-Orders and Backordered Products

If a product is identified as a pre-order or backordered item, the estimated shipping timeframe will be stated on the applicable product page or checkout.

If an unexpected delay materially changes the stated timeframe, we may contact you with updated information.

10. International Shipping

Unless specifically stated on the Website, Zenvmart currently focuses on shipping within the United States.

If international shipping becomes available, additional shipping charges, customs duties, taxes, import fees, and delivery restrictions may apply.

Customers are responsible for applicable charges imposed by the destination country unless otherwise stated at checkout.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

For shipping questions or assistance with an order, please contact:

Zenvmart
Legal Business Name: [INSERT LEGAL BUSINESS NAME]
Email: [INSERT CUSTOMER SERVICE EMAIL]
Phone: [INSERT PHONE NUMBER]
Business Address: [INSERT BUSINESS ADDRESS]